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How do I go about shopping on your site?
Do
you have a waiting list for your Gowns?
How
much is Postage & Packing?
Where
will I find the prices of the items?
How
do I order?
How
do I pay for my Order?
If
I'm paying by cheque, who do I make my cheque payable
to?
When
may I expect delivery of my order?
I'm
not a standard size. Can you help?
How
do I take my measurements for a made-to-measure item?
Can
I get samples of the fabrics?
Do
you sell the fabric on its own?
Are there any
photos of customers wearing their gowns?
I would like the groom
and best man to wear cravats that match our wedding colour theme. Can you help?
How
soon will you respond to my enquiry?
Where
is your shop?
Can I visit your
premises?
What
is your Returns and Refunds Policy?
Do
you produce a printed brochure or catalogue?
Do you
supply wholesale?
SEARCH
THIS SITE....
How to
shop:
The way to go about this is
firstly to look at our collection shown on 'The Styles'
pages. Find the style of bodice and the style of skirt
that you want for your outfit. Next, choose the fabric
and the colour. Look at 'The Colours' pages, which show
each of the four different fabric types in which we
produce our gowns, shown in all the many colours that
are available. Once you have made your fabric/colour
choices, then you must decide on the size or sizes you
require. Go to our 'Size Guide' and compare your
measurements against our standard sizes and choose
whichever is suitable. Please note: The bodice and skirt
do not have to be ordered in the same size. If none of
the standard sizes are suitable, you may choose our
made-to-measure service (more information on our 'Size
Guide' page). Once you have decided on all the elements
of your outfit, go to the 'Order' page and fill in your
details and all your order details plus costing/payment
details on the form there. Click the 'Send your Order'
button.
Back to Questions
Waiting
List:
We always
have a waiting list on orders for our gowns, but it
can vary from 4 or 5 weeks to 12 or more weeks, depending on demand at
any particular time! Please feel free to telephone us
to ask how long the current waiting list is or use our
feedback
form to do so.
Back to Questions
Postage
and Packing Costs: Gowns: Within the UK, P&P
is £10 per single gown, £15 for two gowns, £20 for three,
and so on (with or without wraps). Within the UK we
use an insured, signed-for delivery service with
delivery guaranteed on a specified day. For overseas orders,
please contact us for shipping costs.
Postage
and packing: Wraps: When ordering the Organza
wraps on their own
the postage and packing is £5.00 per single wrap, £6.00
for two, £7.00 for three and so on, if they are sent
all together in the same parcel. Please note: There
is no waiting list on Organza wraps ordered on their
own, but please allow 14-28 days for completion and
delivery of your order.
Back to Questions
Prices:
If you go to our
'Gowns'
or
'Accessories'
page, and click on the thumbnail image of the
item of your choice, all pricing information for the
items shown appear on the resulting page, plus a
larger image and/or more information regarding those
items.
Back to Questions
How
to place an Order: The simplest way to order is
to fill out the Order
form online and send it, or if you wish you
may print out a paper order-form
(click here) which you can then complete and
send to us through the post. This is useful if you are
paying by cheque as you can send the order-form and
cheque together. You may also fax your order to
us. Our address, phone and fax numbers can be found
on the Contact
Us page.
Back to Questions
How
to make a Payment:
You can make your payment online,
using a debit or credit card. For this we provide a
secure online payment service using a company called PayPal.
Please click the PayPal button on our Payment
page to be taken to our secure checkout page.
If you do not already have your own account
with PayPal and you don't want to set one up, you don't
have to. Simply skip that step and go
straight through the secure checkout.
Alternatively, you may pay by cheque
via the post (within the UK only).
Our address and other contact
details can be found on the Contact
Us page.
Back to Questions
Paying
By Cheque:
Please make cheques payable to
'The Frock Factory'.
Back to Questions
Delivery
Dates:
We will do our best to ensure that your order is
delivered on the 'Required
By' date that you give us when placing your order. Always
bear in mind the length of our ever-present waiting
list (see above) when stating the 'Required By' date
for your order. If by chance your order is completed
earlier than the date you specify, we will contact you
to let you know and to discuss an earlier delivery date.
You are welcome to telephone or email us for confirmation
on the delivery date of your order.
Back to Questions
Made-To-Measure
Service:
We can make the garments you order to specific
measurements supplied by you (within our general size
range). Please see more info in our made
to measure section.
Back to Questions
Taking
Your Own Measurements:
Please see our guidelines on how to take your
measurements on our
'taking
your measurements' section.
Back to Questions
Requesting
Fabric
Swatches:
For your convenience, we provide a
Fabric Sample Service.
Please CLICK
HERE for further details.
Back to Questions
Fabric:
We do not
sell fabric on its own. Our company does not sell
fabric.
Our fabric/colour charts pages are provided to show all the various
different fabrics and colours in which we are able to produce our
gowns and other products in our Bridalwear and
Eveningwear collection.
They are to
help our customers decide in which
colour and fabric they wish to order their gown or other item
from within our range.
Back to Questions
Our
Customers Photo
Gallery Page:
Click
here to go to our Gallery page!
Back to Questions
Cravats to match
any colour theme of your choice !
Visit our sister site,
The
Cravat Company,
for Pure Silk Cravats in almost every shade you can imagine!
Matching silk Cravat & Handkerchief sets for the Groom,
Best Man or Ushers, made to order from a vast array of
colours, perhaps
to match the Brides or Bridesmaids dresses, a specific
wedding theme, or any other colour of your choice.
Back to Questions
Email
Response: The
Frock Factory will try to respond to all enquiries as
promptly as we can. However, we do get a lot of mail
and although we try to respond within a few days it
might be a bit longer, so please be patient if you
haven't heard back straight away. Please ensure that you enter your
email address correctly on the feedback form. If you
don't do this, we can't reply to your enquiry. Back
to Questions
Retail
Shop/Showrooms:
We do NOT currently have
our own retail shop or showroom premises.
After many
years of running our own boutique (now closed), like
many other businesses we feel
that the internet is the way forward!
Operating via the internet means that we can reach a
much wider audience (worldwide!) whilst enabling us to keep our prices both reasonable and affordable.
We realize it can be a
daunting prospect purchasing something so special via
the internet, and we try to make the experience as
pleasant as possible. We offer the same level of
quality, professionalism and service that you would
expect from any bridal or exclusive eveningwear
boutique, but without the huge price tag! Back to Questions
Visitors to our Premises:
Our business operates entirely via the internet. All
orders are made online via this website or by
mail-order. We do NOT currently have a retail shop or showroom premises. Our workshop premises are not open to the general
public and we are not able to receive personal visitors
at the present time.
Back to Questions
Returns and
Refunds Policy:
Because our customers have such a
large variety of choices from which to pick all the
different elements of their outfit, this means that
every order we produce is unique. It is for this reason
that we do not offer refunds on orders or accept
returns. Read more...
Click here to read our full Terms and
Conditions Back to Questions
Catalogue/Brochure: Please
note we do not produce a printed brochure or catalogue
as our website is far more comprehensive and up to date
as far as pictures, prices and information are concerned
than a printed brochure could ever be.
Back to Questions
Wholesale:We
are able to supply some of our products at a discounted
price to eveningwear shops or bridal boutiques. Please contact
us for details of minimum order
amounts, discounts, availability, etc.
Back to Questions
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