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Some Frequently Asked Questions

How do I go about shopping on your site?

Do you have a waiting list for your Gowns?

How much is Postage & Packing?

Where will I find the prices of the items?

How do I order?

How do I pay for my Order?

If I'm paying by cheque, who do I make my cheque payable to?

When may I expect delivery of my order?

I'm not a standard size. Can you help?

How do I take my measurements for a made-to-measure item?

Can I get samples of the fabrics?

Do you sell the fabric on its own?

Are there any photos of customers wearing their gowns?

I would like the groom and best man to wear cravats that match our wedding colour theme. Can you help?

How soon will you respond to my enquiry?

Where is your shop?

Can I visit your premises?

What is your Returns and Refunds Policy?

Do you produce a printed brochure or catalogue?

Do you supply wholesale?

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How to shop:

The way to go about this is firstly to look at our collection shown on 'The Styles' pages. Find the style of bodice and the style of skirt that you want for your outfit. Next, choose the fabric and the colour. Look at 'The Colours' pages, which show each of the four different fabric types in which we produce our gowns, shown in all the many colours that are available. Once you have made your fabric/colour choices, then you must decide on the size or sizes you require. Go to our 'Size Guide' and compare your measurements against our standard sizes and choose whichever is suitable. Please note: The bodice and skirt do not have to be ordered in the same size. If none of the standard sizes are suitable, you may choose our made-to-measure service (more information on our 'Size Guide' page). Once you have decided on all the elements of your outfit, go to the 'Order' page and fill in your details and all your order details plus costing/payment details on the form there. Click the 'Send your Order' button.

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Waiting List:  

We always have a waiting list on orders for our gowns, but it can vary from 4 or 5 weeks to 12 or more weeks, depending on demand at any particular time! Please feel free to telephone us to ask how long the current waiting list is or use our feedback form to do so. 

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Postage and Packing Costs: Gowns:  

Within the UK, P&P is 10 per single gown, 15 for two gowns, 20 for three, and so on (with or without wraps). Within the UK we use an insured, signed-for delivery service with delivery guaranteed on a specified day. For overseas orders, please contact us for shipping costs.

Postage and packing: Wraps: When ordering the Organza wraps on their own the postage and packing is 5.00 per single wrap, 6.00 for two, 7.00 for three and so on, if they are sent all together in the same parcel. Please note: There is no waiting list on Organza wraps ordered on their own, but please allow 14-28 days for completion and delivery of your order. 

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Prices:  

If you go to our 'Gowns' or 'Accessories' page, and  click on the thumbnail image of the item of your choice, all pricing information for the items shown appear on the resulting page, plus a larger image and/or more information regarding those items.

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How to place an Order:  

The simplest way to order is to fill out the Order form online and send it, or if you wish you may print out a paper order-form (click here) which you can then complete and send to us through the post. This is useful if you are paying by cheque as you can send the order-form and cheque together.  You may also fax your order to us. Our address, phone and fax numbers can be found on the Contact Us page.

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How to make a Payment:  

You can make your payment online, using a debit or credit card. For this we provide a secure online payment service using a company called PayPal. Please click the PayPal button on our Payment page to be taken to our secure checkout page. 

If you do not already have your own account with PayPal and you don't want to set one up, you don't have to. Simply skip that step and go straight through the secure checkout.

Alternatively, you may pay by cheque via the post (within the UK only). Our address and other contact details can be found on the Contact Us page.

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Paying By Cheque:  

Please make cheques payable to 'The Frock Factory'.

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Delivery Dates:   

We will do our best to ensure that your order is delivered on the 'Required By' date that you give us when placing your order. Always bear in mind the length of our ever-present waiting list (see above) when stating the 'Required By' date for your order. If by chance your order is completed earlier than the date you specify, we will contact you to let you know and to discuss an earlier delivery date. You are welcome to telephone or email us for confirmation on the delivery date of your order.

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Made-To-Measure Service:  

We can make the garments you order to specific measurements supplied by you (within our general size range). Please see more info in our made to measure section.

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Taking Your Own Measurements:  

Please see our guidelines on how to take your measurements on our 'taking your measurements' section.

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Requesting Fabric Swatches:  

For your convenience, we provide a Fabric Sample Service.
Please CLICK HERE for further details.

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Fabric:  

We do not sell fabric on its own. Our company does not sell fabric.

Our fabric/colour charts pages are provided to show all the various different fabrics and colours in which we are able to produce our gowns and other products in our Bridalwear and Eveningwear collection. They are to help our customers decide in which colour and fabric they wish to order their gown or other item from within our range. 

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Our Customers Photo Gallery Page:

Click here to go to our Gallery page!

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Cravats to match any colour theme of your choice!  

Visit our sister site,
The Cravat Company,
for Pure Silk Cravats in almost every shade you can imagine! Matching silk Cravat & Handkerchief sets for the Groom, Best Man or Ushers, made to order from a vast array of colours, perhaps to match the Brides or Bridesmaids dresses, a specific wedding theme, or any other colour of your choice.

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Email Response:  

The Frock Factory will try to respond to all enquiries as promptly as we can. However, we do get a lot of mail and although we try to respond within a few days it might be a bit longer, so please be patient if you haven't heard back straight away. Please ensure that you enter your email address correctly on the feedback form. If you don't do this, we can't reply to your enquiry.

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Retail Shop/Showrooms:  

We do NOT currently have our own retail shop or showroom premises.
After many years of running our own boutique (now closed), like many other businesses we feel that the internet is the way forward!
Operating via the internet means that we can reach a much wider audience (worldwide!) whilst enabling us to keep our prices both reasonable and affordable.
We realize it can be a daunting prospect purchasing something so special via the internet, and we try to make the experience as pleasant as possible. We offer the same level of quality, professionalism and service that you would expect from any bridal or exclusive eveningwear boutique, but without the huge price tag!

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Visitors to our Premises:

Our business operates entirely via the internet. All orders are made online via this website or by mail-order. We do NOT currently have a retail shop or showroom premises. Our workshop premises are not open to the general public and we are not able to receive personal visitors at the present time.

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Returns and Refunds Policy:   

Because our customers have such a large variety of choices from which to pick all the different elements of their outfit, this means that every order we produce is unique. It is for this reason that we do not offer refunds on orders or accept returns. Read more...

Click here to read our full Terms and Conditions

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Catalogue/Brochure:

Please note we do not produce a printed brochure or catalogue as our website is far more comprehensive and up to date as far as pictures, prices and information are concerned than a printed brochure could ever be.

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Wholesale:

We are able to supply some of our products at a discounted price to eveningwear shops or bridal boutiques. Please contact us for details of minimum order amounts, discounts, availability, etc.

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About Us | Gowns | Accessories | Colour Charts | Size Guide | Testimonials | Contact Us | Order | FAQs | Links | Home
For an informal chat telephone on 0844 3578535, or use our Contact Form to get in touch.