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Place an Order

Please complete the form below with your order details. If you prefer, you may click HERE to bring up a printable order-form which you can then print out, complete with your order details, and send to us through the Post or by Fax.  All our contact details may be found on the 'Contact Us' page. If you have any questions, feel free to get in touch and ask. Payment for your order can be made online by credit/debit card, or by cheque or postal-order (UK only) through the post. For online payments we use PayPal, which is a safe and secure online payment service. When you click the 'Send Your Order' button at the bottom of this page you will be taken to our Payment page which details various payment methods. Your order will be processed when your payment is received. Full payment must be received before any order will be dispatched.

----- ORDER FORM -----

Your Details 

Name:   *
Address:

 

Post Code:
Telephone:   *
Mobile:
Email: *

Your Order Details 

Order Date:

Enter the date you are placing your Order.

Date  Required:
Enter the date by which you require your order to be delivered to you. Important! Please read notes below re: Turnaround timescales
Date of  Occasion:

Enter the date of your Wedding, Prom, Occasion etc.


Garment Order Information  

  • List details here in this order: 

  • No.1- Garment style name and ref number

  • No.2- The fabric and colour you require for that garment

  • No.3- The size you require for that garment

  • No.4-The price of the garment

  • Do this for each garment you are ordering, then add up the prices and enter in the 'Sub Total' box below.

Sub Total:


Made-To-Measure (Leave this section blank if not required) 

If you require adjustments to our standard sizes, please enter your body measurements below and your garments will be made to the sizes that you specify. Please see more info in our 'made to measure' section.


List your measurements in this order: 

  • Bust

  • Under-bust

  • Natural waist

  • Hips, 4" to 5" down from waistline

  • Seat, 9" to 10" down from waistline

  • Length for skirt.

  • Nape to waist (if applicable).

  • Your height (without shoes).

  • Width of shoulders (if ordering Bolero jacket)

  • Sleeve Length (if ordering Bolero jacket)

  • Upper arm width (if ordering Bolero jacket)

  • Your usual dress size (the size you might normally buy from a high street shop).

For assistance, please read our guidelines on taking your measurements in our
'How to take your measurements' section.

   
EACH alteration has a charge of 5.00. Therefore, a skirt length alteration on its own costs 5.00. Bust, waist, seat, bodice length and skirt length alterations would cost 25.00, for each outfit you are ordering.
Alterations Charges


Have you already requested and received fabric swatches/samples?

Yes No

(For more information please visit our Fabric Sample Service page)


Postage and Packing

Postage & Packing
Postage and Packing is not automatically added to your order. Please add appropriate amount according to the items ordered.
P&P costs stated are for deliveries within UK, Northern Ireland and Channel Islands.

Click for Postage and Packing rates

Click on the scales for P&P rates.

For overseas orders please contact us for shipping costs.

P&P Rates

Please enter the P&P amount and add to total below.

Grand Total Please enter the TOTAL cost of your order.
 
*Please make a note of the Grand Total amount as this does not carry over to our checkout page*
How are you paying? Please check box:  By Credit/Debit card (online payments)  
By Cheque (For orders sent by post)  
Other.  (Please specify payment method here)

Any other Info

Please enter any other information you think we may need:

Please enter the code 1234 in the box to validate your order:

 

  

PLEASE NOTE:
When you click the 'Submit Your Order' button you will then be required to enter a verification code to proceed.
 
Following successful completion of the verification code, you will be directed to our Payment page which details various methods of payment.
If you wish to go directly to our payment page, click HERE but please be aware that if you do this your order form will not be sent and we will not have received your details.

Click here to read our full Terms and Conditions
Click here to read our Returns and Refunds Policy
(extract from the full Terms & Conditions)
 


ORDER WAITING LIST:

We always have a waiting period on orders for our gowns, which is never less than 1 month, at times going up to 4 months, depending on  demand and the time of year! Spring/Summer is our busiest time. Please contact us to ask how long the current waiting list is before you place your order. You may telephone us or use the  form on our contact us page to do so.

DELIVERY TIMESCALES:

When placing your order please state a 'Required By' date. We will do our best to ensure that your order reaches you by or on that date. However, please bear in mind the length of our ever-present WAITING LIST (see on left) when stating the 'Required By' date for your order. If you need a gown making quickly, please telephone us to check if we can do it in the timescale you have.

PRIVACY STATEMENT:

The Frock Factory has an established anti-spam policy. Personal details entered via this form will not be disclosed to any third party and you should receive no unsolicited email from third parties as a result of entering your details. All data stored electronically will be in compliance with the Data Protection Act 1998. See our Full Statement


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